Applies to their website (EcoWheelRide.com) and mobile app.
By using the service or booking, you agree to these terms.
EcoWheel Taxi Ltd. is registered in England and Wales (company number: 13369220), in Honiton EX14 1LA.
Key Provisions
You must be at least 18 years old and legally capable of forming contracts.
You are responsible for protecting your account credentials and liable for all activity on your account.
Bookings may be placed by both account and non-account holders.
Account customers are invoiced monthly and must pay within 25 days; late payments may incur interest and fees.
Non-account customers book via the app or site; drivers then accept the booking, forming a direct contract with the driver. Fares is allways incouding VAT. You can ask for an invoice or a receipt anytime.
EcoWheel may refuse a booking at its discretion.
Accepted bookings are confirmed via SMS, email, app, or verbally.
Cancellation charges may apply—refer to their separate Cancellation Policy.
For non-airport pickups: passengers have a 5-minute grace period; waiting beyond that may incur additional charges.
When booking an airport ride, you must provide your flight number.
There’s a 30-minute complimentary wait time post-arrival. After that, waiting charges may apply.
Available vehicles include SUV (4 seats), Nissan E NV200 (6 seats), or branded taxis—availability may vary. EcoWheel may substitute an equally suitable vehicle if needed.
If the vehicle is already en route or the booking is canceled under 60 minutes before pickup, you may be charged 100% of the journey price.
A “soiling charge” followed the East-Devon District Council legislation, £88 may apply if you soil the vehicle.
You must:
Pay all applicable charges.
Behave lawfully and respectfully; intoxicated passengers may be refused service.
Keep control of luggage (EcoWheel isn’t liable for lost/damaged luggage).
Wear seatbelts.
Cover any cancellation, repair, or cleaning charges due to your actions.
EcoWheel is not liable for delays, poor estimates, or indirect losses (e.g. business interruption), except in cases of death or personal injury.
Claims or complaints must be made within 3 working days of the journey.
Their total liability is covered at Taxi Public Liability £5 M, except in cases of death or personal injury.
EcoWheel may update their terms anytime; continuing to use the service means you accept the latest version.
The site and app are not guaranteed to be error- or interruption-free. EcoWheel isn’t liable for downtime or bugs.
You must not misuse the site—for instance, no data scraping, hacking, reverse engineering, or use of automated bots.
EcoWheel owns all rights to the content, branding, and technology.
You don’t gain intellectual property rights by using the service.
Business accounts can be terminated by either party with 30 days’ written notice.
EcoWheel may suspend accounts immediately if terms are breached.
The agreement is governed by the laws of England and Wales; disputes are subject to the courts of England and Wales.
If any part of the terms is invalid, the rest still apply.
The terms constitute the entire agreement between you and EcoWheel.
This separate policy outlines refund eligibility when canceling in advance:
> 30 days before journey: 100% refund.
15–30 days: 75% refund.
3–10 days: 40% refund.
Within 3 days or same day: No refund.
No-shows or late availability may be chargeable.
If the supplier is more than 15 minutes late (or 30 minutes for airport), and you don’t use the service, you get a full refund.
Pre-paid deposits adjust based on cancellation timing.
Refunds are processed within 5 business days to the original payment card.
To cancel: Email booking@ecowheelride.com or call +44 7393 041 252.
Support response times: Email replies typically within 1–2 days; via Messenger within 2 minutes to a few hours.
| Topic | Key Detail |
|---|---|
| Age Requirement | Must be 18+ to book |
| Cancellation Cutoffs | Varies: refundable up to ≥30 days, none within 3 days |
| Soiling Charge | Max £88 |
| Liability Cap | Taxi Public Liability £5 M |
| Waiting Time (non-airport) | 5-minute grace; then charge applies |
| Airport Pickup Grace | 30 minutes post-arrival |
| Booking Method | App/website (user-driver contract) |
| Updates to Terms | Ever‑changing; user must check regularly |