Lost & Found
The following sets out how EcoWheel deals with all of the lost and found assets/items
All of our drivers will at the end of each journey, check the vehicle over, once the passengers have been dropped off at their destination.
In the event that an item is found after the passenger had been dropped off the following steps will be taken:
- The chauffeur will contact the office immediately noting the customer booking reference, a drop-off point, description of item found, and where the item was found in the vehicle.
- EcoWheel office will then contact the passenger by phone.
- If the passenger cannot be contacted an email will be sent to the passenger explaining the position and asking them to directly contact the office although no description of the item will be provided.
- The chauffeur will bring the lost assets/items to the nearest EcoWheel operator/depo where the item will be stored securely.
- EcoWheel will create a log on the lost assets/items where all details about the lost property would be recorded.
- If the passenger has not contacted the office within 3 days, EcoWheel will try to contact the passenger again by phone and email.
- EcoWheel will hold the lost property for a period of 6 months.
- On contacting the office the passenger will be asked to provide the booking reference number and the description of the item to ensure the lost property is correctly reunited with its rightful owner.
- EcoWheel do not take any responsibility for any damage to items
- EcoWheel also reserves the right to charge a fee for returning lost property items.